We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO adderss, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

All shipments, unless specifically denoted, are curb-side shipments.  All larger shipments, shipped via freight carrier, will require a signature at the time of delivery; items that are difficult to move from the truck may require assistance that you will need to provide. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. Jacksons HomeandGarden.com is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available most cases outside the Dallas/Fort Worth area.
We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freight company carries your shipment. Once a shipment is in the hands of the delivery company, we are unable to change shipping addresses or guarantee delivery on a certain day; we can only approximate delivery times.
Delivery by Jacksons Home and Garden Truck (Dallas/Fort Worth only):
This is an In-Home Delivery 2-3 man service that includes the placement of the items in your home, and the removal of any packing material you desire.  Additional assembly or set up will incur extra fees (see order form). 
You will be contacted by phone and scheduled by our service coordinator.  All deliveries are scheduled with a 3-4 hour time frame involved.  Please inform coordinator if you would like to be contacted the day of delivery by telephone.  Most deliveries of in stock items can be made within 2-3 weeks from order date.  Delivery times are subject to availability, so please order early to avoid disappointment.
For All Shipping and Delivery:
If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there. Please open the package upon receipt and before the driver leaves if possible to inspect for damages. If you discover damage upon opening the box, please call us right away. In doing so, we have proof that the item was damaged by the shipping company and not by the customer. Doing so will expedite receipt of a replacement product by the customer. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.
Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders (i.e. Viking grill) will take approximately 6-8 weeks. Please contact us for delivery questions and the options available to you. We ship to continental U.S. locations only.
Our Customer Service Department is ready to answer any further questions you may have about your privacy when working with us. You can reach someone by email: info@jacksonshg.com or call 1800-718-716-8490. We will get back to you as soon as possible.
Tax: Sales tax of 8.25% on the total for the merchandise and freight for all TX residents.
Didn’t find what you were looking for?  We have more available!
Visit our retail store:  6950 Lemmon Ave Dallas, TX 75209 (214) 350-9200 M-Sa 9-6pm, Su 12-5pm.

Production of Jackson Pottery, LTD.  Prices, Shipping, and Delivery terms honored through June 1st 2007, unless otherwise stated.  Descriptive or typographical errors are subject to correction.  Jacksons is not responsible for errors or omissions.

Our Customer Service Department is ready to answer any further questions you may have about your privacy when working with us. You can reach someone by several methods from our contact page.  We will get back to you as soon as possible